Frequently Asked Questions FAQs on Luna B Tee Personalized Shirts

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Order Tracking

Luna B. Tee will be closed 6/25 - 7/2. We will process all orders in the normal 2-3 week time frame. We will NOT be accepting RUSH orders during this time.

FAQS

After several years of providing beautifully custom printed shirts for our customers, we've heard a lot of questions regarding our merchandise and customer service policies. For your convenience, we have compiled answers to Frequently Asked Questions (FAQs) on Luna B Tee Personalized Shirts here.

If your question is not represented here, please contact us for additional assistance.

What is your return policy? TOP

Due to the custom nature of our products we cannot accept returns or exchanges unless a valid mistake was made on our end or if the item is clearly defective. We must receive the defective item first before we can send out a replacement.

Please return the product to:

Luna B. Tee

11853 Abners Ridge Drive

Knoxville, TN 37934

Please include a note with your order number and the reason you are returning the product.

If we confirm that the product is defective or we have made an error we will reimburse your shipping cost and send out a replacement immediately. If we determine that the product is not defective or the error is not on our end then the cost of shipping to and from will be the responsibility of the customer.

Can you rush my order? TOP

Luna B. Tee will be closed 6/25 - 7/2. We will process all orders in the normal 2-3 week time frame. We will NOT be accepting RUSH orders during this time.

***RUSH orders will have a production time of 4 business days ( instead of 2-3 weeks ) from the date of your order and will be shipped via UPS Ground or USPS Express Mail. If your order is to be rushed please choose the RUSH - shipping option at check out. This will automatically add your rush and shipping fees.

Rush order pricing ( price includes shipping):

Rush - UPS Ground: $15.00 first shirt and $5.00 each additional shirt

Rush - USPS Express: $25.00 first shirt and $5.00 each additional shirt

If you have any questions...please contact us before placing your RUSH order. lunabtee@yahoo.com

How soon will my order ship? TOP
Our manufacturing time is 2-3 weeks from the time that you placed your order. If you need your order sooner than this time frame you may choose the "rush" option at check out ( via the shipping option). There is a $5.00 per shirt rush charge.

What size should I choose? TOP
We have provided a size chart to help you better choose the correct size for your child. Please view the size chart and then measure a shirt that your child is currently wearing. Due to the "custom" nature of our items, we cannot accept exchanges for items that do not fit.

Can I cancel my order? TOP
Due to the custom nature of our products your order must be canceled within 24 business hours.

Price Adjustments TOP

We cannot offer a price adjustment after the order is placed. All coupon codes must be entered in at the time of your purchase.

Do you ship Internationally? TOP
Yes we do ship Internationally via USPS Priority Mail. We do have an International shipping option at check out. Orders shipped outside North America may have additional charges for customs/duties. Luna B. Tee is not responsible for these additional charges.

I Want to place an order for X amount of shirts..can I get a discount? TOP

Our retail prices are not negotionalble. We do send out newsletters from time to time that include discount coupons. If you would like to be added to our newsletter list please send us an email to lunabtee@yahoo.com . Please understand that we do not offer a discount on an individual bases in order to keep our pricing fair to everyone.

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